GENERAL TERMS AND CONDITIONS OF SALE
The offer and sale of products on our website (“www.wearingdabbee.com”) (“Site”) are governed by these General Terms and Conditions of Sale.
The products purchased on the website “www.wearingdabbee.com” are sold by Movi Group S.p.A. (“Movi”), VAT no. and tax code 11575580151, with registered office in Italy, Via Dione Cassio no. 15, Milan (20138 - MI), Share Capital. Euro  fully paid.
You may obtain any information from Movi through our support service: Contact Customer Support Service
If you need further information go to Customer Support Service. You will find information about orders, shipping, refunds and returning products purchased on the Site.
- Commercial policy
1.1. The Vendor offers the products for sale on the Site, and carries out its e-commerce activities exclusively in relation to its end users who are “Consumers”.
1.2. “Consumer” means any individual using the Site for purposes unrelated to any commercial, business or professional activities that may be carried out by him/her. If you are not a “consumer”, please refrain from engaging in commercial transactions using the Site.
1.3. Given its commercial policy, the Vendor reserves the right not to process orders received from parties other than the “consumer” or orders that are inconsistent with its commercial policy.
1.4. These General Terms and Conditions of Sale regulate exclusively the offer, transmission and acceptance of purchase orders for products on the Site between the site users and the Vendor.
1.5. The General Terms and Conditions of Sale do not, however, regulate the supply of services or sale of products by parties other than the Vendor that access the Site through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties different from the Vendor, to verify their conditions of sale, as the Vendor is not responsible for the supply of services by third parties other than the Vendor or for the conclusion of e-commerce operations between Site users and third parties.
- Conclusion of the contract with Movi
2.1. To conclude the contract to purchase one or more products on the Site, you must fill out the electronic format order form and send it to the Vendor by clicking the relevant button, following the relevant instructions.
2.2. Before purchasing the product by sending the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Information notice on the right of withdrawal, to print a copy using the print command and to save or reproduce a copy thereof for your own personal use. We will also send you a summary of the commercial and contractual terms and conditions we propose for the purchase of the products, which contain a reference to the General Terms and Conditions of Sale and summary information on the essential characteristics of each product ordered and its price (including all applicable taxes and dues), the payment methods that you can use to buy each product, the methods of delivery of the products purchased, the methods of handling of complaints by the professional, shipping and delivery costs; as well as the particulars and geographical and email address of the Vendor and the date by which the Vendor undertakes to deliver the merchandise. The Vendor will also provide you with a summary of the conditions and procedures for the exercise of your right of withdrawal and the return times of the products purchased (taken from the Return Form). You will also be provided with information on the circumstances in which you will lose your right to withdraw from the contract. If applicable to the purchase, you will be informed that in case of withdrawal, you will be required to cover the cost of returning products. You will in any case be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and, finally, we will remind you of the availability of the independent, institutional conciliation service - RisolviOnline - provided by the Chamber of Arbitration of the Chamber of Commerce of Milan.
2.3. In order form, displayed immediately prior to the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including applicable taxes and fees) and the cost of shipping (including any additional costs you incur for choosing a type of shipping and delivery that is different from and/or faster than the standard). The contract is concluded when the Vendor receives your order form electronically, subject to verifying the correctness of the data related to your order.
2.4. The order form will be filed in our database for the period of time required to process orders and, in any case, as provided by law. You may access your order form by accessing the section My order.
2.5. When submitting the order form you will be warned that such submission involves the obligation of payment of the price indicated. Before submitting the order form, you will also be asked to identify and correct any data entry errors.
2.6. Italian is the language available for entering into the contract with the Vendor.
2.7. Once contract is concluded, Movi will process your purchase order.
2.8. The Vendor may not process your purchase orders if they are unaccompanied by adequate solvency guarantees or are incomplete or incorrect, or in the event that the products are unavailable.
In such cases we will inform you by e-mail that the contract has not been concluded and that the Vendor has not processed your purchase order, specifying the reasons.
If the products displayed on the Site are no longer available for sale when you last accessed the Site or sent the order form, the Vendor will promptly inform you of the unavailability of the products ordered, as applicable, such notice to occur no later than thirty (30) days from the day following that on which you submitted your order to the Vendor. If the order form is submitted and the purchase price paid, the Vendor will promptly refund, without undue delay, what you have already paid, and the contract shall be deemed terminated by the parties.
2.9. By electronically submitting the order form, you unconditionally accept and undertake to observe these General Terms and Conditions of Sale in your dealings with the Vendor. If you do not agree with any of the terms of the General Terms and Conditions of Sale, we would ask you not to submit your order form for the purchase of products on the Site.
2.11. Once the contract has been entered into, the Vendor will e-mail you a receipt of the purchase order, containing the General Terms and Conditions of Sale and a summary document on the Right of Withdrawal and, therefore, all of the information already contained in the summary of the commercial and contractual conditions displayed prior to purchase.
2.12. We would remind you that the product you are purchasing is destined exclusively for the country in which you place the order; therefore, if you decide to dispatch the product to a different country, you are responsible for this dispatch and you must comply with the regulatory provisions and restrictions applicable in respect of exportation from the country in which you acquired the item, and importation into the country where you intend to dispatch it. Movi hereby disclaims any associated responsibility.
- Guarantees and product prices
3.1. Only top-quality products are offered for sale on the Site. These products are purchased directly from the Vendor from producers who are carefully selected based on their strict quality controls.
3.2. The essential characteristics of products are displayed on the Site within each product data sheet. The images and colours of products offered for sale on the Site may not, however, correspond exactly with the real ones due to the effect created by the Internet browser and monitor used.
3.3. Product prices may be updated. Check the final price of sale before sending the relevant order form.
3.4. Purchase requests originating from Countries not included in the list displayed here may not be accepted by the Vendor.
3.5. All products are accompanied by an identification tag attached with a disposable seal. We would ask you not to remove the tag and the associated seal from the purchased products, to which they belong.
3.6. If you exercise your right of withdrawal, the Vendor is entitled not to accept returns or not to reimburse in full the amounts paid for the purchase, in relation to products which do not have the corresponding tag attached or which have been altered in there essential quality characteristics, or which have been damaged, as more fully explained in subsection 8.10.
4.1. You may use one of the procedures indicated in the order form in order to pay the price for the products and the associated shipping and delivery costs. You will in no circumstances be charged higher costs for the payment means chosen by you, than those actually incurred by the Vendor.
4.2. Where payment is by credit card, the financial details (e.g. credit card/debit card number or expiration date) will be transmitted by encrypted protocol to [•] or to other banks, which provide the related remote electronic payment services, without third parties being enabled in any way to have access thereto. Such details will never be used by the Vendor save in order to complete the procedures related to your purchase and to issue associated refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it should become necessary to prevent or report to the police the commission of fraudulent acts on the Site. The price for purchasing the products and the shipment and delivery costs, as indicated in the order form, will be debited to you from your current account at the time of shipment of the purchased products.
- Coupon codes
5.1. The Coupon Code is a custom code that entitles you to a discount on purchases made on the Site.
5.2. The Coupon Code box is displayed [•]: as soon as the items have been placed on the Shopping Cart, enter your code in the Coupon Code box and click on Recalculate. At this point a pop-up will open allowing you to choose which item you wish to apply your Coupon Code to, among those you wish to purchase. Select item and click on apply. The Coupon Code is applicable to only one item per order, therefore no discount will be available for the other articles on the Shopping Cart.
5.3. Limitations on use of the Coupon Code:
a) The Coupon Code may be used only once, subject to returns (as indicated in subsection 5.4);
b) The Coupon Code may not in any circumstances be exchanged for money;
c) It will no longer be possible to use the Coupon Code in the same order;
d) The Coupon Code will apply only to one item per order;
e) The Coupon Code will only apply to items whose sale value exceeds the value of the voucher by at least 1 Euro. It may not be applied to items belonging to the [•[TS1] ] or [•].
5.4. If for any reason you are not satisfied with your order, you may return the item to which you applied the Coupon Code by following the standard returns procedure which is detailed in the section Returns. As soon as your return has been accepted, the associated code will be reactivated with its original value. The difference in cost which you incurred in purchasing the article will be credited to you in accordance with the procedures and deadlines applicable to the normal reimbursement process.
- Shipment and delivery of products
6.1. To find out about the specific procedures for shipment and delivery of the products, please access the section Shipments, inside the Customer Support Service area. We would ask you to pay attention to the information provided in this section, as it is an integral and essential part of these General Terms and Conditions of Sale and, therefore, is deemed to be known and accepted in its entirety by you at the time of transmission of the order form.
- Customer Support Service
7.1. You may obtain any information through our support service: contact Customer Support Service by email or calling the number [•]. For further assistance, you can access the area Customer Support Service.
- Right of withdrawal
8.1. You hare entitled to withdraw from the contract with the Vendor, without penalty and without being required to give any reason, within fourteen (14) days from the date of receipt of the items purchased on the Site. In certain cases highlighted in the section Right of Withdrawal, it will be possible to substitute the items selected with another one.
8.2. To withdraw from the contract you can use the Return Form (modelled on the specimen form pursuant to Article 49, subsection 4, Legislative Decree no. 206/2005) to be filled out and sent online through the Site, or you can draw up and send the Vendor a declaration of your decision to withdraw from the contract.
If you choose to use the Return Form to be sent online through the website, the Vendor will send you an email confirmation of receipt of the request for withdrawal.
But should you decide to send a declaration of withdrawal, you will have the burden of proving that your right of withdrawal has been properly exercised in good time.
8.3. As soon as your right to withdraw from the contract has been exercised you must return the products to the Vendor, delivering them to the courier for shipment within fourteen (14) days from the date you notified the Vendor of your decision to terminate the contract.
8.4. You will be responsible only for covering the costs of returning the products purchased, unless the Vendor has expressly released you from those costs at the time of purchase, and also provided that you use the shipper specified by the Vendor in the Return Form.
8.5. If you decide to use the shipper specified by the Vendor in the Return Form, you will still not be required to pay in person the costs which you are required to cover for the return of the products purchased. The Vendor will directly pay, on your behalf, the costs of returning the purchased product, thereby freeing you from any payment obligation to the shipper. To cover the cost of the return, the Vendor will subtract from the repayment a lump sum equal to the standard cost to ship the products purchased. Furthermore, from the moment of re-delivery of the purchased products to the shipping agent specified by the Vendor in the Return Form, you will be exempted by the Vendor from any liability in case of loss or damage to the products during transportation.
8.6. If you should decide to use a different shipment arrangement from the one indicated by the Vendor in the Return Form, you will be required to pay in person the costs which you must cover for the return of the products purchased. In this case an amount equivalent to the standard shipping cost for the products purchased will be reimbursed, but there will be no reimbursement for any supplementary costs incurred by you for selecting a type of shipment and delivery that is different and/or faster than the standard one. In this case you may still be liable for loss or damage of the products during transportation, if this is due to your negligence in choosing the carrier and/or shipment means.
8.7. The Right of Withdrawal - in addition to importance of complying with the deadlines and procedures described in subsections 8.1, 8.2, 8.3 and 8.4 - is deemed to be properly exercised provided the following conditions are also complied with:
a) the Return Form sent online through the Site or other declaration of your decision to withdraw from the contract must be properly completed and sent to the Vendor within fourteen (14) days of receipt of the goods;
b) the products cannot have been used, worn, washed;
c) the identification tag must still be attached to the products with the disposable seal, which is an integral part of the items;
d) the products must be returned in their original packaging which must have the original seal (if you wish to return a kid, you must return all the items making it up);
e) the products returned must be delivered to the courier for shipment within fourteen (14) days from the date you notified the Vendor of your decision to terminate the contract;
8.8. If the Right of Withdrawal is exercised in conformity with the procedures and deadlines specified in subsection 8 hereof, the Vendor will refund any amounts already paid to purchase the products in accordance with to the procedures and deadlines envisaged.
8.9. The amounts due will be repaid to you as quickly as possible and, in any case, within fourteen (14) days from the date on which the Vendor first received knowledge of your right of withdrawal, and we will activate the refund procedure as soon as the correct limitation of the aforementioned terms and conditions has been verified, as indicated in subsection 9.
8.10. If the procedures and deadlines for the exercise of your right of withdrawal pursuant to letters a) and e) of subsection 7 are not respected, you will not be entitled to a refund of the sums paid to the Vendor. Within 14 days after the email which will notify you of the non-acceptance of the return, you may still decide - at your expense - to re-obtain the products in the same condition in which they were returned to the Vendor, informing the Vendor of this in accordance with terms and procedures which will be notified to you. Otherwise, the Vendor may keep the products in addition to any amounts already paid for their purchase. If the terms and conditions referred to in letters b), c) and d) of subsection 7.7 are not respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will, in fact, responsible for a reduction in value of the returned products which results from any use other than that authorised by the Vendor with a view to enabling you to determine the nature, characteristics and the operation of such products. In this case, between 10% and 90% of the amount paid by you to the Vendor for the purchase of the returned products will be deducted from the refund, notified to you by the vendor by email. Within 14 days after the email which will notify you of the amount deducted from the refund, you may still decide - at your expense - to re-obtain the products in the same condition in which they were returned to the Vendor, informing the Vendor of this in accordance with terms and procedures which will be notified to you. Otherwise, the Vendor may keep the products in addition to an amount corresponding to the percentage deducted from the refund.
- Reimbursement times and procedures
9.1. After the products are returned, the Vendor will verify the conformity thereof to the terms and conditions indicated in subsection 8. If the checks have a positive outcome, the Vendor will email you the relevant confirmation of acceptance of the products thus returned. If the checks do not have a positive outcome, the Vendor will notify you by email that the products returned have been found to be of reduced value, based on non-compliance on your part with the terms and conditions specified in subsections b) c) and d) of subsection 8.3 above. The Vendor will also, at the same time, notify you of the amount that will be deducted from the sums paid by you to purchase the products returned; subject, in the alternative, to the possibility of re-obtaining - at your expense - the products in the condition in which they were returned to the Vendor, in accordance with the provisions of subsection 8.10 above.
9.2. Whatever the payment means chosen by you, the full or partial reimbursement will be activated by the Vendor in as short a time as possible and, in any case, no later than fourteen (14) days from the date when the Vendor became aware the exercise of your right of withdrawal, subject to verifying the proper implementation of this right, and subject to checking the products returned.
9.3. The Vendor pays the refund using the same payment method which used to purchase the returned products, unless you have expressly agreed with the Vendor that you will use a different payment method, and on condition that you do not incur any further costs as a result of the reimbursement. If it should occur that the recipient of the products specified in the order form and the payor of the sums due for their purchase do not correspond, then the Vendor will refund any the monies due in the event of exercise of the right of withdrawal to the party who made the payment.
9.4. The value date of the credit payment shall be the same as the debit date; accordingly, there will be no loss of bank interest.
9.5. The Vendor specifies the courier [•[TS2] ] o [•] as the shipper for the return of the products. You may return the products to the Vendor with [•] or [•], using the pre-printed adhesive label attached to the package containing the product, without paying the necessary costs in person. Based on the procedures and deadlines envisaged for exercising the right of withdrawal, this method enables the Vendor to directly pay, on your behalf, the costs of returning the purchased products, thereby releasing you from any payment obligation to the shipper. This method also permits verification of the location of each package at any time, thus releasing you from any liability in case of loss or damage to the products during transportation.
9.6. Should you decide to use a shipper other than the one indicated by the Vendor to return the products, you will be liable for the shipping costs, and this will include liability in the event of loss or damage of the products.
10. Gift Voucher
10.1. If you wish, as an alternative having the refund paid to your credit/debit card, PayPal account or to the current account indicated by you, you may decide at the time of exercise of your Right of Withdrawal to receive the refund through a Gift Voucher to the same value as the refund amounts in question.
10.2. If you opt for the Gift Voucher as an alternative to direct reimbursement to your credit card, PayPal account current account indicated by you, you must select the relevant box in the Return Form.
10.3. The amount refunded will be credited when your returned products are accepted by the Vendor and you will receive - simultaneously with the issue of the Gift Voucher - a confirmation email which will also indicate its value.
10.4. The Gift Voucher will be used either in its entirety or in part, based on the value of the order and until it is used up, to make purchases on the Site.
10.5. You may at any time discover the value of your Gift Voucher by consulting the User Account.
10.6. The Gift Voucher is personal and associated with the registration to your User Account and may be used only in relation to such registration.
10.7. For orders paid in full by the Gift Voucher, in the event of withdrawal and return of the products the reimbursement will be made automatically with a Gift Voucher.
11.2. We would ask you to carefully read - if you have not already done so - our General Terms and Conditions of Use as they contain important information on how we process the personal data of our users and of the data security systems adopted.
12. Applicable law and dispute resolution
12.1. The General Terms and Conditions of Sale are governed by Italian law and, in particular, by Legislative Decree no. 206 of 6 September, 2005, on the Consumer Code (Chapter I “Of consumers’ rights in contracts”, with specific reference to the legislative and regulatory provisions relating to distance contracts) and also by Legislative Decree no. 70 of 9 April, 2003, on certain aspects of electronic commerce.
12.2. In the event of disputes between the Vendor and each final user which arise from the General Terms and Conditions of Sale, the Vendor hereby guarantees full acceptance of and adherence to the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, enabling a satisfactory agreement to be attacked reached with the help of a neutral conciliator of proven competence, in an amicable and safe setting online. For more information on the RisolviOnline regulations, or to submit a request for conciliation, go to risolvionline.com.
13. Amendments and updates
13.1. The General Terms and Conditions of Sale are amended from time to time, also to take account of any regulatory changes. The new General Terms and Conditions of Sale will be valid as from the date of their publication on the Site.
Eg. Charity sales.
Eg. UPS, Bartolini, TNT, etc.